|
|
 |
Managed Services
Edenbrook’s managed services capability encompasses everything from out-sourcing applications to providing support for infrastructure, packaged and custom applications.
Our experience tells us that effective application management not only increases the life of that application, but also creates the greatest possible return on the initial investment.
We have a proven track-record of supporting both Oracle E-Business Suite and Microsoft Dynamics AX applications as well as custom solutions and data warehouses.
Our support covers all aspects of an application including end user business support and training, technical customisation support, database support and operating system support.
At Edenbrook, we appreciate that no two organisations are the same. So we make sure we work very closely with each of our clients to ensure we design a support solution that meets their individual needs exactly.
Our philosophy is simple:
- Effective, proactive support minimises the risk of problems occurring, and any resulting disruption to business
- A dedicated and experienced support team with a passion for customer service reduces the time taken to fix any problems that do occur
- Each customer has their own specific requirements. We recognise this and customise your service to meet these needs
- We work as trusted partners with clients and encourage our support team to spend time on site during implementation and after going live
- We allocate a dedicated Service Delivery Manager to each customer
- We use ITIL best practices to ensure a consistent, high quality, cost effective solution for service management
- The Edenbrook Support centre is staffed by experienced individuals who understand your business and technical environment, not call centre administrators.
The core components of our service are:
- Proactive 24x7 environment monitoring and maintenance which allows us to spot problems before they impact your systems
- Defined Service Level Agreements which specify when your system is available
- Access to a 24x7 support centre which will manage any incidents to resolution
- Closed loop service level management that ensures that your application services are managed to a level that exceeds your SLA
- Quality management that integrates with your organisations testing / release and deployment procedures to minimise the impact on other applications
- Backup, Recovery and business continuity management
- Each aspect of our service is tailored to integrate with your organisation, its policies and procedures.
Managed Services Brochure
[964kb] 
For further information please contact info@edenbrook.co.uk or call +44 (0) 20 8528 1025